If you have run into trouble, start by checking out the FAQ, where we have answered the most common questions.

Workflow recommendations are described in the user manuals.

If neither the FAQ or the user manual helped, please contact us using the contact form below.

Support Portal
For All ScriptE Systems Applications

Manuals

ScriptE for iPad Manual

User manual for the iPad continuity app

View manual

ScriptE for Mac Manual

User manual for the Mac continuity app

View manual

SSScheduler

Demo videos for the scheduling app

View demo

Department Head Manual

User manual for the Department Head app (PDF)

View manual View demo

DH Costume Manual

User manual for the DH Costume app (PDF)

View manual View demo

DH Hair | Makeup Manual

User manual for the DH Hair & Makeup app (PDF)

View manual View demo

FAQ

ScriptE Systems FAQ
Filter by app
Browse by Topic

General

Requirements, updates & availability

General

Requirements, updates & availability

ScriptE Mac ScriptE iPad SSScheduler Department Head DH Costume DH Hair | Makeup

ScriptE for Mac

Mac-specific questions

ScriptE for Mac

Mac-specific questions

ScriptE Mac

ScriptE for iPad

iPad-specific questions

ScriptE for iPad

iPad-specific questions

ScriptE iPad

SSScheduler Application

SSScheduler-specific questions

SSScheduler Application

SSScheduler-specific questions

SSScheduler

Department Head Series

DH, DH Costume & DH Hair | Makeup

Department Head Series

DH, DH Costume & DH Hair | Makeup

Department Head DH Costume DH Hair | Makeup

Script Import

Importing scripts and revisions

Script Import

Importing scripts and revisions

ScriptE Mac ScriptE iPad

Reports

DPRs, clip numbers & shot lists

Reports

DPRs, clip numbers & shot lists

ScriptE Mac ScriptE iPad

File Sharing

Cross-platform sharing & collaboration

File Sharing

Cross-platform sharing & collaboration

ScriptE Mac ScriptE iPad SSScheduler Department Head

Error Messages

Diagnose and fix common errors

Error Messages

Diagnose and fix common errors

ScriptE Mac ScriptE iPad

Pricing & Subscriptions

Plans, billing, and cancellations

Pricing & Subscriptions

Plans, billing, and cancellations

ScriptE Mac ScriptE iPad SSScheduler Department Head

Legacy Products

Legacy version questions across all apps

Legacy Products

Legacy version questions across all apps

ScriptE Mac ScriptE iPad
Popular Questions
Black screen on iPad -- what do I do?
Can I get a refund on my subscription?
Can v.3 users share files with v.2 users?
What script types can be imported?
Discount for Mac + iPad?
DPR numbers are negative or incorrect

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Suggestions are welcome!

Every functionality available in the ScriptE Systems applications are there because someone requested it! If you have any suggestions on functionality for any of our applications, please let us know and we will take it into consideration!

A laptop shows ScriptE script supervision software. The view is of the shot window.
A tablet shows ScriptE script supervision software. The view is of the shot window with the slate and lined script.

Before you contact tech support

1. Make sure your software is up to date.

  • Always update your application whenever a new build is available
  • Never be more than one OS version behind the current release

2. Read the FAQ and manuals first.

9 out of 10 support questions are already answered in the FAQ

Current Versions & Requirements

ScriptE iPadV3.34
ScriptE MacV3.3.12
Min. iPadOSV18.0.1 or newer
Min. Mac OSSequoia V15.0.1 or newer
OK to update — iPadOS26.5
OK to update — Mac OSTahoe 26.5.1

Contact Tech Support

Did you not find the answer to your question in the FAQ or the manual? Submit your question here and someone will answer it as soon as possible.

Save yourself some waiting time! Read the FAQ and the manuals!

9 out of 10 questions submitted, we answer with answers that are already in the FAQ and the manuals!

ScriptE for iPad Manual

User manual for the iPad continuity app

View manual

ScriptE for Mac Manual

User manual for the Mac continuity app

View manual

SSScheduler

Demo videos for the scheduling app

View demo

Department Head Manual

User manual for the Department Head app (PDF)

View manual View demo

DH Costume Manual

User manual for the DH Costume app (PDF)

View manual View demo

DH Hair | Makeup Manual

User manual for the DH Hair & Makeup app (PDF)

View manual View demo

Support Form