Question 1

What are the minimum requirements for ScriptE?

Accepted Answer

There are no minimum requirements for ScriptE, but it works best on Mac computers and iPads with M1 chip and up.

Question 2

When should I make updates to ScriptE and my operating system?

Accepted Answer

Always update ScriptE whenever there is an update available, even if you are working on a production. Never update your operating system during a production unless you absolutely have to (for example if you need to buy a new computer with the latest operating system). Keep a look out in the Digital Script Supervisors group for news about operating system updates.

Question 3

Can I open files that I started on my laptop, on the iPad?

Accepted Answer

Yes, if you have ScriptE/S for iPad as well. Just transfer the file to your iPad. It works the other way around as well.

Question 4

Can I open files that I started on my iPad, on a Mac?

Accepted Answer

Yes, if you have ScriptE/S for Mac as well. Just transfer the file to your Mac. It works the other way around as well.

Question 5

Is ScriptE S v.3 coming for Windows or Android?

Accepted Answer

No.

Question 6

Why are all production folders except the sample folders unresponsive when tapping on them?

Accepted Answer

If your production folders are unresponsive, i.e. nothing happens when you tap on them, it’s because your subscription has lost connection to the app store. Tap the SUBSCRIPTIONS BUTTON inside the app and tap RESTORE PREVIOUS PURCHASES.

Question 7

How can I download previously bought legacy version of ScriptE that I had on my old iPad, but I can't find it in the App Store?

Accepted Answer

To download the legacy version of ScriptE that you have purchased previously: Go to the App Store on your iPad, click on your account, then Purchased → My Purchases → Search for ScriptE and tap the cloud on the right hand side to download.

Question 8

I forgot to turn off my subscription, can I get a refund?

Accepted Answer

Once a subscription starts, ScriptE Systems has no way to turn off an activation. Consequently, there are no refunds on active subscriptions. In some special instances, credits may be given towards future subscriptions. This is at the discretion of ScriptE Systems.

Question 9

How do I pause or cancel my subscription on Mac?

Accepted Answer

To pause or cancel your subscription for Mac, head to PayPal and deactivate the subscription there. When you have done that, we are no longer able to charge for the subscription until you allow it again.

Question 10

How do I pause or cancel my subscription on iPad?

Accepted Answer

ScriptE for iPad subscriptions are managed through the App Store. Head to the App Store and pause the subscription there.

Question 11

Can I change a card for my subscription for ScriptE for Mac?

Accepted Answer

Yes. Simply log in to PayPal and go to subscriptions. Select ScriptE and change the payment method there.

Question 12

Can I change a card for my subscription for ScriptE for iPad?

Accepted Answer

ScriptE for iPad subscriptions are managed through the App Store. Head to the App Store and change the card there.

Question 13

Can I get a discount if I want ScriptE S v.3 on both Mac and iPad?

Accepted Answer

You will get 50% off the subscription on the second platform. Contact us through the support form below for more information on how to get double platform discounts.

Question 14

I bought ScriptE MU before the subscription model. Can I get a discount?

Accepted Answer

We offer special lifetime discounts for those who bought ScriptE before it became a subscription service.

Question 15

I canceled my iPad subscription, but it keeps charging me.

Accepted Answer

Apple charges for subscriptions automatically until they are manually turned off by the customer. Ensure that you have cancelled it properly, not just let it expire.

Question 16

Will there be any updates to ScriptE Multi Unit (version 2)?

Accepted Answer

We no longer update or support ScriptE version 2, aka ScriptE Multi Unit. We are putting all resources into further development and optimization of version 3. Legacy version users are eligible for a 50% discount on the subscription to version 3.

Question 17

Can I get support for ScriptE Multi Unit (version 2)?

Accepted Answer

We no longer update or support ScriptE version 2, aka ScriptE Multi Unit. We are putting all resources into further development and optimization of version 3.

Question 18

Can version 2 files be converted to version 3?

Accepted Answer

Mac users can convert a version 2 file to version 3 inside version 3. Please refer to the manual. iPad users need to contact us through the support portal below for assistance.

Question 19

Error message: NOINTERNETCONNECTION

Accepted Answer

ScriptE needs to reset. Completely quit and restart ScriptE.

Question 20

Error message: Register Project: There was a problem registering your project on the server.

Accepted Answer

ScriptE needs to reset. Completely quit and restart ScriptE.

Question 21

Error message: UNKNOWN ERROR when trying to download a shared file from the server

Accepted Answer

The file is too big to download straight from the server. This only affects the first download. Ask the main script supervisor to transfer the file to you via AirDrop or a secure cloud service.

Question 22

Error message: You are not a user in this project (when file sharing)

Accepted Answer

The file is too big to download straight from the server. This only affects the first download. Ask the main script supervisor to transfer the file to you via AirDrop or a secure cloud service.

Question 23

Error message: You are not a user in this project (on files you created)

Accepted Answer

If you get this message on a file that you created, it’s because you were not logged in properly when you created the file. Log out and back in using your ScriptE User ID.

Question 24

How can I draw with my Apple Pencil on iPad?

Accepted Answer

Go to CONFIGURE and tick the Apple Pencil box next to “Draw with”.

Question 25

Mac OS Sonoma or Sequoia: ScriptE doesn't recognize Black Magic Mini Recorder

Accepted Answer

Please follow the steps in this article: ScriptE for Mac: Video Capture on Mac OS Sonoma & Sequoia.

Question 26

ScriptE/S crashes when I try to import a script!

Accepted Answer

Ensure script meets requirements: scene numbers, locked pages, no encryption or watermarks, not a flattened PDF, and properly formatted in industry-standard software.

Question 27

What types of scripts can be imported?

Accepted Answer

Scripts must be properly formatted Final Draft, MovieMagic Screenwriter, or FadeIn files, with scene numbers, locked pages, and no encryption or watermarks.

Question 28

System crash when trying to import a .mmsw from MovieMagic Screenwriter

Accepted Answer

ScriptE does not support .mmsw format. Request a .mmx file from production with correct formatting.

Question 29

Error message on script import: The script must have page numbers

Accepted Answer

Ask the script coordinator to lock pages and a-pages, then save the file again. Import the revised file afterward.

Question 30

iPad: I imported the script into the wrong episode. How do I delete the import and go back to the previous revision?

Accepted Answer

You cannot delete an imported script. Instead, you have to revert back to the previous revision by restoring the file from the backup.

Question 31

Mac: I imported the script into the wrong episode. How do I delete the import and go back to the previous revision?

Accepted Answer

Restore from the backup file in the same folder, ideally moved to your salvage folder.

Question 32

iPad: ScriptE won’t allow me to delete a script revision, but I messed up. How can I go back?

Accepted Answer

You cannot delete an imported script. Instead, you have to revert back to the previous revision by restoring the file from the backup.

Question 33

Mac: ScriptE won’t allow me to delete a script revision, but I messed up. How can I go back?

Accepted Answer

When you import a new script revision, ScriptE automatically creates a backup of the file the way it was before the revision. This is saved in the same project folder.

Question 34

Can I recover a slate that I deleted?

Accepted Answer

Only if you backed up right before you deleted the slate, otherwise, sadly no. Please always read the pop-up warnings to avoid making mistakes like this, and back the file up often!

Question 35

iPad: Previous notes and drawings are disappearing every time I create a new slate for a scene. What's wrong?

Accepted Answer

Make sure that you haven’t hidden the notes. If you have hidden the notes, you will find a button that says SHOW ALL below the TAKE BUTTON. If they notes have indeed disappeared, check to make sure that the Apple setting SHAKE TO ERASE isn't selected on your iPad.

Question 36

Times go missing from the production tab. What should I do?

Accepted Answer

Ensure that you have entered a valid time format separated by a colon. ScriptE supports 12 and 24 hour times, but not “payroll hours” (i.e. past 24:00).

Question 37

Times are not being printed on the Daily Progress Report. What should I do?

Accepted Answer

Ensure that you have entered a valid time format separated by a colon. ScriptE supports 12 and 24 hour times, but not “payroll hours” (i.e. past 24:00).

Question 38

How can I select 2nd unit instead of Main Unit on my shoot day?

Accepted Answer

All files have only one unit by default: Main Unit. You need to create an additional unit and select it on the shoot day.

Question 39

Shots have gone missing from a shoot day, can I get them back?

Accepted Answer

Shots don’t disappear in ScriptE unless you delete them on purpose, but they can become dislodged from a shoot day. You can find 'lost shots' in the scene breakdown and restore them to the shoot day.

Question 40

Wrap Progress Report numbers are off. What do I do?

Accepted Answer

If the scenes/pages/setups-math is incorrect, you need to reset the script changes log.

Question 41

iPad: ScriptE doesn't connect to Teradek

Accepted Answer

As of update 3.26, the Teradek integration only works with the new Serv 4K and Serv Micro units. If you are on update 3.26 or above and are not receiving signal into ScriptE, it is likely because your production has an older unit. You can use the VUER app as an overlay to get screenshots. Up until update 3.25, the Teradek integration only worked with the old Teradek ServPro series that was discontinued in 2022. If you are on update 3.25 or lower, and your production has the new Serv 4K and Serv Micro units, make sure to update to the latest version of ScriptE.

Question 42

iPad: Can I use ScriptE with Qtake?

Accepted Answer

There is no native integration of Qtake in ScriptE, but you can overlay Qtake for screengrabbing.

Question 43

Error message: Sorry for the inconvenience, but an error occured trying to save your account info. Please close this browser window and try again by clicking the link in the email you received.

Accepted Answer

If you get this error message, it is because whoever invited you to the file entered something wrong when they added you to the participants list. The system is both character and case sensitive. If your name on your ScriptE User ID is for example Jane Doé, and they entered jane Doe, the difference in character and/or case will prevent the invite from being processed properly. It has also come to our attention that some users habitually enter blank spaces after names and email addresses. A blank space counts as a character in our system, and will prevent the invite from being processed properly.

Welcome to Techsupport
ScriptE for Mac and iPad

FAQ

Error Messages

File Sharing

iPad

Mac

Script Import

Pricing & Subscriptions

Reports

Legacy Products

Suggestions are welcome!

Before you contact tech support

Current Versions & Requirements

Contact Tech Support

Welcome to Techsupport ScriptE for Mac and iPad

FAQ