SSScheduler Support
Welcome to the support page for SSScheduler!
If you have run into trouble, start by checking out the FAQ, where we have answered the most common questions.
Workflow recommendations are described in the user manuals, linked below.
If neither the FAQ or the user manual helped, please contact us using the contact form below
SSScheduler
FAQ
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It is safe to upgrade to Mac OS Ventura. However, we never recommend updating OS in the middle of a job unless you are having performance issues.
If you do need to update during a job, don’t update in the middle of a shoot day and sync any remote or 2nd unit files with the master file before updating!
General
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SSScheduler is built to read and analyze each element type in the script. That means that the script needs to be properly formatted for SSScheduler to be able to read it.
If it crashes upon import, please double check that the script fulfills all these requirements or ask production for a version that:
Has scene numbers
Has locked pages
Has locked a-pages
Has no encryption
Has no watermarks
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Properly formatted, unencrypted PDF scripts.
Properly formatted Final Draft scripts (with scene numbers and locked pages).
Properly formatted MM Screenwriter scripts (with scene numbers and locked pages).
No matter the format, the script needs to:
Have scene numbers
Have locked pages
Have locked a-pages
Have no encryption
Have no watermarks
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SSScheduler does not support the .mmsw format.
Ask production to send the script as .mmx instead.
The file also needs to
Have scene numbers
Have locked pages
Have locked a-pages
Have no encryption
Have no watermarks
Pre Production
Contact Tech Support
Did you not find the answer to your question in the FAQ or the manual? Submit your question here and someone will answer it as soon as possible.