Department Head Support

Welcome to the support page for Department Head!

If you have run into trouble, start by checking out the FAQ, where we have answered the most common questions.

Workflow recommendations are described in the user manuals, linked below.

If neither the FAQ or the user manual helped, please contact us using the contact form below.

Department Head

FAQ

  • It is safe to upgrade to iPadOS 16.4.1. However, we never recommend updating OS in the middle of a job unless you are having performance issues.

    If you do need to update during a job, don’t update in the middle of a shoot day and sync any remote or 2nd unit files with the master file before updating!

General

  • DH is built to read and analyze each element type in the script. That means that the script needs to be properly formatted for DH to be able to read it.

    If it crashes upon import, please double check that the script fulfills all these requirements or ask production for a version that:

    • Has scene numbers

    • Has locked pages

    • Has locked a-pages

    • Has no encryption

    • Has no watermarks

  • Properly formatted, unencrypted PDF scripts.

    Properly formatted Final Draft scripts (with scene numbers and locked pages).

    Properly formatted MM Screenwriter scripts (with scene numbers and locked pages).

    No matter the format, the script needs to:

    • Have scene numbers

    • Have locked pages

    • Have locked a-pages

    • Have no encryption

    • Have no watermarks

  • DH does not support the .mmsw format.

    Ask production to send the script as .mmx instead.

    The file also needs to

    • Have scene numbers

    • Have locked pages

    • Have locked a-pages

    • Have no encryption

    • Have no watermarks

  • Sometimes when you try to import a script, you will get the following error message: “The script must have page numbers. Be sure to Lock the Pages under the Production menu in Final Draft before importing”.

    This means that the script that you have been given is not correctly formatted.

    To be able to import a script, the script needs to:

    • Have scene numbers

    • Have locked pages

    • Have locked a-pages

    • Have no encryption

    • Have no watermarks

    You must ask the script coordinator to go into the script editing software and LOCK PAGES, then LOCK A-PAGES and then SAVE the file before sending it to you. You will then be able to import the script.

Pre Production

Contact Tech Support

Did you not find the answer to your question in the FAQ or the manual? Submit your question here and someone will answer it as soon as possible.