ScriptE/S Support
Welcome to the support page for ScriptE/S!
If you have run into trouble, start by checking out the FAQ, where we have answered the most common questions for both Mac and iPad.
Workflow recommendations are described in the user manuals, linked below.
If neither the FAQ or the user manual helped, please contact us using the contact form below, or check out the community page on Facebook.
ScriptE/S for Mac
FAQ
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It is safe to upgrade to Mac OS Ventura. However, we never recommend updating OS in the middle of a job unless you are having performance issues.
If you do need to update during a job, don’t update in the middle of a shoot day and sync any remote or 2nd unit files with the master file before updating!
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Yes, if you have ScriptE/S for iPad as well. Just transfer the file to your iPad. It works the other way around as well.
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Yes. Simply log in to PayPal and go to subscriptions. Select ScriptE and change the payment method there.
General
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ScriptE/S is built to read and analyze each element type in the script. That means that the script needs to be properly formatted for ScriptE/S to be able to read it.
If it crashes upon import, please double check that the script fulfills all these requirements or ask production for a version that:
Has scene numbers
Has locked pages
Has locked a-pages
Has no encryption
Has no watermarks
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Properly formatted, unencrypted PDF scripts.
Properly formatted Final Draft scripts (with scene numbers and locked pages).
Properly formatted MM Screenwriter scripts (with scene numbers and locked pages).
No matter the format, the script needs to:
Have scene numbers
Have locked pages
Have locked a-pages
Have no encryption
Have no watermarks
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ScriptE does not support the .mmsw format.
Ask production to send the script as .mmx instead.
The file also needs to
Have scene numbers
Have locked pages
Have locked a-pages
Have no encryption
Have no watermarks
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Sometimes when you try to import a script, you will get the following error message: “The script must have page numbers. Be sure to Lock the Pages under the Production menu in Final Draft before importing”.
This means that the script that you have been given is not correctly formatted.
To be able to import a script, the script needs to:
Have scene numbers
Have locked pages
Have locked a-pages
Have no encryption
Have no watermarks
You must ask the script coordinator to go into the script editing software and LOCK PAGES, then LOCK A-PAGES and then SAVE the file before sending it to you. You will then be able to import the script.
Pre Production
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Only if you backed up right before you deleted the slate, otherwise, sadly no.
Please always read the pop up warnings to avoid making mistakes like this, and back the file up often!
Production
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Yes!
Go to the ScriptE/S menu next to the apple icon at the top left of your screen.
Select Project lists -> Shot Looks -> Set the zone number to 2 on all shot look.
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This happens when the page numeration has changed for some reason, for instance, someone unlocked the script pages between revisions. It’s easy to solve:
Go to the SCRIPT BREAKDOWN VIEW and open the scene.
On the top row, locate the PAGE NUMBER. This indicates the page the SCENE HEADER is located on.
Then open the SCRIPT TAB. On the left hand side of each block of text, you will find the page number that block of text is on. Make sure that the that is the same number as the page number the scene starts on. You might need to change one or the other.
Update the page number by double clicking the block of text and changing the number in the PAGE # BOX at the top of the popup.
The pages need to be in the correct numerical order in order for the lines to show up correctly.
If the problem persists, go through all scenes and see where the page numbering might have gone wrong.
Reports
ScriptE for iPad
FAQ
-
It is safe to upgrade to iPadOS 16.4.1. However, we never recommend updating OS in the middle of a job unless you are having performance issues.
If you do need to update during a job, don’t update in the middle of a shoot day and sync any remote or 2nd unit files with the master file before updating!
-
Yes, if you have ScriptE/S for Mac as well. Just transfer the file to your Mac. It works the other way around as well.
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To download the legacy version of ScriptE that you have purchased previously:
Go to the App Store on you iPad
Click on your account
Click on Purchased
Tap non My Purchases
In the search field type in ScriptE
Tap the cloud on the right hand side to download
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If your production folders are unresponsive, i.e. nothing happens when you tap on them, it’s because your subscription has lost connection to the app store.
Tap the SUBSCRIPTIONS BUTTON inside the app and tap RESTORE PREVIOUS PURCHASES.
General
Pre Production
-
ScriptE/S is built to read and analyze each element type in the script. That means that the script needs to be properly formatted for ScriptE/S to be able to read it.
If it crashes upon import, please double check that the script fulfills all these requirements or ask production for a version that:
Has scene numbers
Has locked pages
Has locked a-pages
Has no encryption
Has no watermarks
-
Properly formatted, unencrypted PDF scripts.
Properly formatted Final Draft scripts (with scene numbers and locked pages).
Properly formatted MM Screenwriter scripts (with scene numbers and locked pages).
No matter the format, the script needs to:
Have scene numbers
Have locked pages
Have locked a-pages
Have no encryption
Have no watermarks
-
ScriptE does not support the .mmsw format.
Ask production to send the script as .mmx instead.
The file also needs to
Have scene numbers
Have locked pages
Have locked a-pages
Have no encryption
Have no watermarks
-
Only if you backed up right before you deleted the slate, otherwise, sadly no.
Please always read the pop up warnings to avoid making mistakes like this, and back the file up often!
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Go to CONFIGURE and tick the Apple Pencil box next to “Draw with”.
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Make sure that you haven’t hidden the notes. If you have hidden the notes, you will find a button that says SHOW ALL below the TAKE BUTTON.
If they notes have indeed disappeared, check to make sure that the Apple setting SHAKE TO ERASE isn't selected on your iPad.
Production
Reports
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Yes!
Go to CONFIGURE.
Select Shot Looks -> Set the zone number to 2 on all shot look.
Note that anytime you edit CONFIGURE while you have a file open, those settings will only be applied to the current production. If you edit CONFIGURE without a file open, those changes will apply for all FUTURE productions.
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This happens when the page numeration has changed for some reason, for instance, someone unlocked the script pages between revisions. It’s easy to solve:
Go to the SCRIPT BREAKDOWN VIEW and open the scene.
On the top row, locate the PAGE NUMBER. This indicates the page the SCENE HEADER is located on.
Then look at the SCRIPT below. On the left hand side of each block of text, you will find the page number that block of text is on. Make sure that the that is the same number as the page number the scene starts on. You might need to change one or the other.
Update the page number by double clicking the block of text and changing the number in the PAGE # BOX at the top of the popup.
The pages need to be in the correct numerical order in order for the lines to show up correctly.
If the problem persists, go through all scenes and see where the page numbering might have gone wrong.
Contact Tech Support
Did you not find the answer to your question in the FAQ or the manual? Submit your question here and someone will answer it as soon as possible.